Frequently Asked Questions
Everything you need to know about your Naked Wolfe order.
How do I determine the right size for my Naked Wolfe shoes?
Naked Wolfe footwear generally runs true to size. However, because we use premium materials and unique platform constructions, we recommend checking the specific size guide on each product page for precise measurements.
Do you offer international shipping?
Yes, we ship our luxury footwear globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all packaging and tags intact. Please note that return shipping costs are the responsibility of the customer.
Are your products made from genuine leather?
We use a variety of high-quality materials, including premium genuine leathers and high-tech synthetics. Material specifications for each silhouette, such as our platform sneakers or boots, are listed in the product description.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay in select regions.